One of a few hotels in Batam with boutique concept is The Centro Hotel and Residence. The mission of The Centro Hotel and Residence in addition to providing comfort and safety of all guests, also gives a very different feel from most hotels in Batam.
How to Get to The Centro Hotel and Residence
The Centro Hotel and Residence is located in the elite area Sukajadi, this location is in the midst of Batam is easily accessible to guests who come from different regions or from abroad.
As from Batam Centre ferry terminal International, Hang Nadim Airport, and the Port Sekupang and Punggur. For its guests, the hotel provides a free shuttle bus to and from the Batam Center International Ferry Terminal , Sekupang and Harbour Bay.
The Centro Hotel and Residence has 12 hotel units and each unit consists of 8 rooms. There are several types of rooms including studio rooms type with price Rp. 700 thousand per night, super studio room for Rp. 750 thousand per night, room studio balconi rate of Rp. 800 thousand per night and studio executive room the rate is Rp. 850 thousand per night.
In addition, the hotel also has a 2 bedroom suite type rooms with a rate of Rp. 1.4 million per night and 3 bedroom suites with rates Rp 1, 9 million per night.
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Each room at The Centro Hotel and Residence is equipped with various cooking utensils as well as with stove and refrigerator. For room type 2 and 3 bedroom suite, there are a living room (living room), separate bedroom, and dining table. The hotel has a swimming pool, SPA, fitness, golf courses, free wifi.
Check Availability and Booking
Looking for a room in The Centro Hotel and Residence? Check at our search widget on the sidebar or by clicking below button.
Useful Information
- Rating: 3 stars
- Check in time: 02:00 PM
- Check out time: 12:00 PM
- Number of rooms: 55 rooms
- Number of floors: 3 floors
- Year opened: 2012
- Official website: http://www.thecentrohotel.com
Address and Map
- Address: The Central Sukajadi, Jalan Central Raya No.08, Batam Center
Facilities and Services
Stop at The Centro to discover the wonders of Batam Island. The hotel offers a wide range of amenities and perks to ensure you have a great time.
- Free Wi-Fi in all rooms,
- 24-hour front desk,
- 24-hour room service,
- Luggage storage,
- Wi-Fi in public areas are just some of the facilities on offer.
- Internet access – wireless, internet access – wireless (complimentary),
- Non smoking rooms, air conditioning, desk can be found in selected guestrooms.
- Access to the hotel’s fitness center, golf course (within 3 km), outdoor pool, spa, massage will further enhance your satisfying stay.
The Centro By Orchardz Hotel is an excellent choice from which to explore Batam Island or to simply relax and rejuvenate.
I would like to express my frustrations and disappointment about Centro Hotel. Of the many unpleasant experiences, I would like to highlight a couple of key incidents:
1. Failure to arrange for pick-up transfer on 27th Dec at Nongsa Ferry Terminal. We have written at least 2 emails seeking confirmation from both Iwan and Kristianto without success and was disappointed to be left stranded at Nongsa upon arrival. We had to call the hotel to notify the front desk and after waiting for 15mins without any confirmation, we had to arrange our own transportation to the hotel. It wasn’t pleasant but it wasn’t a deal breaker either.
2. Failure to pick-up at Nagoya Shopping Mall on 29th Dec at 8pm. We understand that the free shuttle service is a goodwill gesture from the hotel, however we don’t appreciate the fact that we had to wait for an hour (9pm) for our pick-up. We were at JCo Donut at 7.50pm, yet until 8.40pm there was no sign of Centro shuttle van. We had to call the hotel and the reason provided was that the driver couldn’t find us. This is ridiculous! We stood at the entrance looking out for Centro shuttle bus since 7.50pm – 9pm that is 80mins without leaving the spot at all. How could we missed the van? It was clearly an oversight on the hotel’s management yet not admitting to it’s mistake. This is unacceptable and dishonest. A sincere apology and admitting that it was an honest mistake, would suffice.
3. Here is the deal breaker – upon our checkout on 31st Dec at 8.30pm, we were told that everything is fine and we could enjoy my breakfast while awaiting for our taxi transfer to Nongsa. At 9.20am, while leaving the hotel, we were stopped and asked for payment (for our accommodation) which was PAID on 27th Dec upon check-in. The front desk service crew insist that there was NO PAYMENT RECORD capture within the system. This is appalling as she was the very same service crew that issued our receipt on 27th Dec. I had to go back to room 323, dig through the rubbish bin for the receipt that I’ve threw to proof that we paid for stay.
I absolutely, cannot believe that the hotel payment system would have failed to captured such important financial information. Even if it was technical glitches, there would ALWAYS be a hardcopy of mastercard transaction with our signature within the room/ guest file. This is atrocious and beyond comprehension!